Your privacy is more than a legal obligation to us — it is a responsibility we take seriously every day. This document clearly explains how tokyo99 collects, uses, and protects your information.
All data moving between your device and tokyo99 servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
Tokyo99 has never sold, rented, or exchanged your personal data with third parties for marketing purposes. Your data remains yours.
You have the right to access, correct, or request deletion of your personal data at any time. The process is simple — just reach out to our support team.
Your data is stored on servers protected by strict physical and digital access controls. Only authorised staff may access player data.
Tokyo99 only retains your personal data for as long as necessary for the stated purposes or as required by law. Data that is no longer needed is securely deleted.
In the event of any security incident involving your data, tokyo99 is committed to notifying you within the timeframe required by applicable law.
Important Note: This Privacy Policy applies to all users of the tokyo99 platform, including via the website and mobile app. It should be read together with Terms and Conditions us.
Tokyo99 understands that player trust cannot be bought — it must be earned through consistent and transparent action. This Privacy Policy is our written commitment to every player who entrusts their personal data to us.
This policy explains in detail what types of data we collect when you use the tokyo99 platform, how that data is used, who it may be shared with in limited circumstances, and what your rights are regarding that data. We use clear, plain language because we believe you deserve to know exactly what happens to your information.
This policy applies to all data collected through:
We only collect data that is genuinely necessary to provide the services you use. The following are the categories of data we may collect:
We do not collect sensitive data such as health information, religious beliefs, or political views unless you voluntarily share such information when engaging with our support team.
The data we collect is used solely for legitimate purposes necessary to operate the tokyo99 platform. The primary purposes are as follows:
Your identity data is used to create and manage your account, process KYC verification required under anti-money laundering laws, and ensure that only you can access your account.
Your financial information is required to securely process deposits and withdrawals, verify ownership of your chosen payment method, and comply with mandatory financial reporting requirements.
Usage and gameplay activity data allows us to deliver a more relevant experience, identify games you enjoy, and ensure all games function correctly on your device.
Technical data such as IP addresses and login records are used to detect unusual activity, prevent unauthorised access to your account, and protect the platform against fraud.
Your contact details are used to send important account notifications, respond to support enquiries, and share promotional information (only if you have opted in to receive it).
Tokyo99 does not sell, rent, or disclose your personal data to any external party without your consent, except in the following limited and necessary situations:
Payment providers used by tokyo99 (such as FPX processors, DuitNow, and e-wallets) receive the transaction data needed to process your deposits and withdrawals. All such processors are bound by strict data protection agreements.
Third-party game providers (such as Pragmatic Play, PG Soft, and similar) may receive the minimum data required to deliver games to you correctly. This data is limited to session identifiers that cannot be used to personally identify you.
Tokyo99 will disclose your data to the relevant authorities when legally required under Malaysian law or by court order. We will endeavour to notify you of any such disclosure unless we are prohibited from doing so by law.
All third parties we work with are bound by contractual agreements that require them to process your data to data protection standards no less stringent than our own.
Tokyo99 continually invests in security infrastructure to ensure your data remains protected at all times. The technical and organisational measures we implement include:
Tokyo99 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.
You can manage and delete cookies through your browser settings. However, disabling essential cookies may affect platform functionality. Most modern browsers let you view, manage, and delete cookies easily through the settings menu.
As a tokyo99 player, you have the following rights regarding your personal data. We respect each of these rights and are committed to processing any related requests within a reasonable timeframe.
| Your Rights | Description | Status |
|---|---|---|
| Right to Access | Request a copy of the personal data we hold about you | Available |
| Right to Rectification | Request correction of inaccurate or incomplete data | Available |
| Right to Erasure | Request deletion of your personal data in certain circumstances | Subject to conditions |
| Right to Restrict Processing | Request that we restrict how we process your data | Available |
| Right to Data Portability | Receive your data in a machine-readable format | Available |
| Right to Object | Object to the processing of your data for direct marketing purposes | Available |
To exercise any of the above rights, contact the tokyo99 support team via Live Chat or email. We will process your request within 30 calendar days from the date the application is received. For more complex cases, we may require up to 60 days with prior notification.
Submitting a request to exercise your rights is completely free. tokyo99 does not charge any fees to process valid requests related to your data protection rights.
The tokyo99 platform is designed and intended exclusively for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.
If we find that we have inadvertently collected data from someone under the age of 18, we will take immediate steps to delete that data and close the relevant account. If you are a parent or guardian and believe your child has registered a tokyo99 account, please contact us immediately so we can take the appropriate action.
Tokyo99 reserves the right to update this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or improvements in how we handle data.
Whenever we make material changes to this policy, we will:
Your continued use of the tokyo99 platform after changes take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account before they take effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to help.
We are committed to responding to all privacy-related enquiries within 72 business hours. For formal data rights requests, we will provide an acknowledgement within 5 business days and resolve the request within 30 days.
The tokyo99 privacy team is able to communicate in Bahasa Melayu and English. Please submit your enquiry in your preferred language and we will reply in the same language.
Tokyo99 is built on a foundation of trust. With robust data security and comprehensive player protection, you can play with complete peace of mind.
256-bit SSL Encryption · Data not sold · 18+ only