Terms and Conditions Tokyo99 — Platform Usage Guidelines

1. Acceptance of Terms and Conditions

By accessing, registering for, or using any part of the tokyo99 platform — whether through the website, mobile app, or any other interface we provide — you expressly agree to be bound by these Terms and Conditions in their entirety.

These terms cover all services offered by tokyo99, including online casino, Live Casino, sports betting, table games, and all digital entertainment activities available on our platform. These terms should be read together with Privacy Policy and Responsible Gaming Policy us, both of which form part of the overall agreement between you and tokyo99.

If you are registering on behalf of a company or other legal entity, you confirm that you have the authority to bind that entity to these terms.

2. Eligibility and Registration Requirements

To register and use the tokyo99 platform, you must meet all of the following eligibility requirements:

• At least 18 years old at the time of registration. tokyo99 does not permit individuals who are underage to register or use any of its services.
• Not a citizen or resident of any territory that explicitly prohibits participation in online gambling.
• Not currently enrolled in a self-exclusion programme from any gambling platform.
• Register only for yourself, not on behalf of others.
• Providing truthful, accurate, and complete information during registration.

During registration, you are required to provide your full name, date of birth, an active email address, and a valid Malaysian phone number. All this information is used for identity verification (KYC) purposes and to protect your account.

3. Account Management and Security

Each player is only permitted to hold one active account on tokyo99. Owning multiple accounts is strictly prohibited and may result in the closure of all related accounts along with the forfeiture of any associated balances and bonuses.

• You are solely responsible for keeping your password and account login details confidential.
• Tokyo99 will not be liable for any losses arising from unauthorised access to your account if it occurs due to your failure to keep your login credentials secure.
• If you suspect your account has been accessed without authorisation, contact the tokyo99 support team immediately via Live Chat.
• You are advised to enable two-factor authentication (2FA) for added security — this feature is available in your account settings.

Tokyo99 conducts a KYC (Know Your Customer) process to fulfil its anti-money laundering obligations and to protect players. You may be asked to submit a copy of your identification card, proof of address, or other relevant documents. KYC verification only needs to be completed once, after which the withdrawal process will not be held up for KYC reasons.

4. Deposits, Withdrawals and Transactions

• All deposits are processed in Malaysian Ringgit (MYR) via supported payment methods including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and local online banking.
• The minimum deposit is MYR 20 for most payment methods. No processing fees are charged on deposits.
• Deposits are credited to your account instantly in most cases. If a delay occurs, contact support with proof of transaction.
• Tokyo99 reserves the right to review the source of funds and request clarification if any unusual transactions are detected.

• Withdrawals can only be made to the same payment method used for the deposit, or to a bank account in your own name.
• The minimum withdrawal amount is MYR 50. There is no daily withdrawal limit for players who have completed KYC.
• Standard withdrawal processing time is 1–3 hours for KYC-verified accounts. For new accounts or larger amounts, processing may take up to 24 business hours.
• Before any withdrawal is approved, you may be required to meet the minimum wagering requirements associated with any bonus received.

5. Bonuses, Promotions and Rewards

Tokyo99 offers a wide range of bonuses to members, including welcome bonuses, deposit bonuses, free spins, cashback, and a loyalty rewards programme. Each promotion is subject to specific terms stated at the time the offer is made.

• Most bonuses carry wagering requirements that must be met before winnings from bonus funds can be withdrawn. Wagering requirements will be clearly stated in the terms of each promotion.
• Wagering requirements are calculated based on the bonus amount or the total of deposit plus bonus, depending on the relevant promotion.
• Not all games contribute at the same rate towards wagering requirements. Slots typically contribute 100%, while table games may contribute at a lower rate.

• Bonuses may only be used for gameplay on the tokyo99 platform and cannot be transferred to other players.
• One player, one household, one device, or one IP address is eligible to receive the welcome bonus only once.
• Tokyo99 reserves the right to void bonuses and related winnings if there is evidence of bonus abuse or fraud.
• All bonuses have an expiry date. Bonuses that remain unused after that date will expire automatically.

6. Game Rules and Conduct

All games on tokyo99 must be played in the spirit of fair play and in accordance with the established rules. Bets placed cannot be cancelled once submitted and accepted by the system, except in unavoidable technical circumstances.

• In the event of a technical disruption during gameplay, any affected bets will be settled based on server records, not the records on your device.
• Winnings resulting from an obvious software or system error will be considered void and will not be paid out.
• The use of automated software, bots, or any method that provides an unfair advantage is strictly prohibited.
• For sports betting, all wagers are subject to the specific rules of the relevant sport as outlined in the Sports Betting section of the platform.

7. Fraud Prevention and Misuse

Tokyo99 uses a sophisticated monitoring system to detect and prevent fraudulent activity. The following actions are prohibited and may result in immediate account closure, forfeiture of balance, and legal action where applicable:

• Using a credit card or payment method that does not belong to you.
• Collusion between players to manipulate game outcomes or abuse bonuses.
• Money laundering through the tokyo99 platform.
• Creating fake accounts or using another person's identity.
• Manipulating the payment system through unauthorised chargebacks after gameplay.

8. Account Closure and Suspension

You may close your tokyo99 account at any time by contacting our support team. Prior to closure, all wagering requirements tied to active bonuses must be completed, or the bonus balance will expire. Any eligible real money balance will be returned to you following the standard withdrawal procedure.

Tokyo99 reserves the right to suspend or close your account without prior notice in the following circumstances:

• Violation of any section of these Terms and Conditions.
• Suspected fraudulent activity or misuse of the platform.
• Failure to provide the requested identity verification documents.
• Determined that the player is under 18 years of age.
• Instructions from the relevant authorities.

9. tokyo99 Liability Limits

Tokyo99 is not liable for any indirect, incidental, or consequential loss or damage arising from the use of our platform, including loss of profit opportunities, data loss, or service disruptions.

While we strive to keep the platform running 24/7 without interruption, we do not guarantee that it will be entirely free from technical issues, maintenance, or failures beyond our control. In such events, we will work to restore services promptly and provide reasonable compensation where applicable.

Tokyo99 is not responsible for any taxes that may be applied to your winnings under the tax laws applicable in your jurisdiction. The responsibility for reporting and paying taxes on winnings rests entirely with the player.

10. Amendments and Changes to Terms

Tokyo99 reserves the right to amend these Terms and Conditions at any time. Any material changes will be communicated to you via your registered email or an in-platform notification at least seven days before the changes take effect, except in circumstances requiring immediate changes for legal or security reasons.

Continued use of the tokyo99 platform after the effective date of any changes constitutes your acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account before they take effect.

11. Responsible Gaming

Tokyo99 deeply cares about the health and wellbeing of our players. Gambling should remain an enjoyable form of entertainment, not a source of stress or financial difficulty.

We provide the following tools to help you play responsibly:

• Deposit limit — set daily, weekly, or monthly deposit limits to control your spending.
• Loss limit — limit the amount you can lose within a set period.
• Cooling-off period — take a break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion — restrict access to your account for a longer period if needed.

For more information and support resources, please visit the Responsible Gaming us.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the tokyo99 platform, our support team is ready to assist through the following channels:

• Live Chat: Available 24/7 within the tokyo99 platform. Average response time under 3 minutes.
• Email: [email protected] — response within 24 hours.

For formal complaints, please submit a written complaint via email with the subject line "Formal Complaint" along with full details of your issue. We will investigate and respond within three business days.

If you are not satisfied with the resolution provided by our team, you have the right to refer the dispute to the relevant alternative dispute resolution body.